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Privacy Policy for Lumi

Operated by ZIP TRIP K.K.

Introduction

Welcome to Lumi, a cutting-edge travel platform designed to revolutionize the way tech-savvy travelers explore the world. Operated by ZIP TRIP K.K., located in the vibrant heart of Shibuya, Tokyo, Japan, Lumi offers a unique blend of AI-driven personalization and expert human concierge services. This innovative approach ensures that every travel experience is tailor-made to fit the preferences, desires, and needs of our users.

 

At Lumi, we understand the critical importance of privacy and data protection in today's digital age. Our commitment to safeguarding your personal information is paramount, and this Privacy Policy is designed to transparently convey how we collect, use, protect, and share your information. Adhering to global data protection standards, including the GDPR, CCPA, CPRA, CalOPPA, and more, we are dedicated to ensuring your travel adventures are not just memorable but also secure.

Detailed Information Collection

Personal Information We Collect:

  • Email Address: Your gateway to personalized communication and updates.

  • Names and Contact Details: Essential for creating your user profile and facilitating travel bookings.

  • Social Media Profiles: Enables a seamless sign-in experience and allows for enhanced personalization.

  • Address and Location Data: For tailoring travel recommendations that resonate with your local interests or travel destinations.

Device Data Collection:
To enhance your Lumi experience, we may also collect specific data from your devices, such as:

  • GPS Location: Offers real-time travel suggestions and local recommendations.

  • Contacts List: Simplifies the process of sharing your travel plans or recommendations with friends and family.

  • Camera Access: Allows you to upload personal travel photos to your Lumi profile, enriching your travel sharing experience.

Comprehensive Use of Information

The information we collect serves multiple purposes, all aimed at enriching your travel experience:

  • Personalization at its Core: Tailoring travel suggestions and services to match your unique preferences.

  • Service Enhancement: Utilizing feedback and interaction data to continually improve our platform's user experience.

  • Operational Excellence: Streamlining bookings, customer support, and user interactions for efficiency and satisfaction.

  • Innovation in AI: Leveraging data to train our AI, enhancing its ability to offer you unparalleled personalized services.

Information Sharing and Disclosure

In our mission to provide an exceptional travel experience, Lumi collaborates with various service providers and partners. Information sharing is conducted with utmost caution and is limited to:

  • Travel Partners: To ensure your travel bookings are seamless and meet your expectations.

  • Legal Obligations: Sharing information with authorities only when required by law or to protect our users and services.

  • Transparency in Advertising: While we engage in marketing, we strictly prohibit the sale of your personal data for advertising by third parties.

Enhanced Data Protection and Security

Our commitment to your privacy extends to the protection of your data. Implementing industry-standard security measures, including advanced encryption and secure server hosting, Lumi is dedicated to preventing unauthorized access and ensuring data integrity. Regular audits and updates to our security protocols keep your information safe.

User Empowerment and Rights

Aligning with GDPR, CCPA, CPRA, and other privacy regulations, Lumi empowers you with control over your personal information. You have the right to access, correct, delete, or restrict the use of your data. Our platform provides easy-to-navigate settings for managing your privacy preferences, ensuring you remain in control.

Global Operations and International Data Transfers

As a global platform, Lumi operates across international borders. We are committed to complying with international data transfer laws, ensuring your information is protected regardless of where you travel or where our services are provided.

Commitment to Children’s Privacy

Protecting the privacy of young travelers is crucial. Lumi does not knowingly collect personal information from children under the age of 13 without parental consent. Any inadvertent collection of such data will be promptly deleted.

Continuous Policy Updates

The digital landscape and privacy regulations evolve, and so does our Privacy Policy. We commit to regularly reviewing and updating our practices to stay in compliance with legal requirements and best practices. Significant changes will be communicated to our users through our platform and direct communication.

Accessible Contact Information

We welcome your questions and feedback regarding our Privacy Policy and privacy practices:

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